Cancellation Policy

Please book in advance to avoid disappointment. Reservations must be paid in full at time of booking. We implement a 7-day cancellation policy on spa packages and a 48-hour cancellation policy on treatments. In the event of a cancellation within this time frame a 50% charge will be applied. If cancelled after the time frame full payment will be taken with no refund.

Check-in

It is requested that you arrive in the spa, at least 20 minutes prior to your treatment time. Late arrival for a treatment may result in a shortened treatment.

Spa Attire

A gown, towels and slippers will be provided for you to use during your stay at Headlam Spa. Our spa facilities are mixed and therefore swimwear must be worn at all times in the heat rooms, swimming pool and outdoor hydrotherapy pool.

Fitness Facilities

Our gymnasium which is equipped with Technogym equipment can be used throughout your spa stay. We also have a programme of exercise classes, however we would recommend advance booking. Please remember to bring the appropriate clothing if you wish to use our tennis court, gymnasium, spa studio, golf course or enjoy one of our scenic walks.

Health & Safety

It is essential that you inform us of any medical conditions, medical treatment (or medications taken), before commencing your spa day. All details pertaining to your health and wellbeing must be fully disclosed on the Spa Health Questionnaire. Certain medical conditions may make some treatments unsuitable or unsafe, however wherever possible we will endeavour to provide you with an alternative.

It is vital that you inform your therapist if you are or think you may be pregnant as this will influence which treatments are safe for you to experience.

The spa is a non-smoking area.

Please remember to drink plenty of water and re-hydrate throughout your day.

Spa Tranquillity

It is our aim to create a peaceful environment for the benefit of all our guests. We would therefore politely request that you respect the needs of the other spa users and turn off mobile phones and pagers and keep noise levels to a minimum.

Gift Vouchers

Gift vouchers for treatments, products or spa days are available to purchase from the spa and over the phone.

Additional Treatments

Additional treatments may be booked to complement those included in your spa package. To book a treatment please call the spa reception.